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Monthly Archives: June 2012

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Video – Key #13 Is The Customer Paramount? Your Executive Business Coach Explains

  Lets talk about customer service! A customer service survey by RestaurantOwner.com of over 500 restaurant owners placed the importance of quality customer service at 9.5 on a 10.0 scale. You can’t get much higher than that in importance! These same owners were then asked to rank their restaurants for customer satisfaction, they only gave […]

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Key#12 (Video) Have you Considered Reengineering Your Business? You Should, Your Executive Business Coach Explains Why

Nothing beyond this moment is guaranteed to us in life, so it certainly is not guaranteed to us in business. That is why you need to have a healthy sense of paranoia. Below is a list of companies.  The left column is companies that were dominant in their field.  The right column is the new […]

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Key #11 (Video) Work Smart, Listen to Your Numbers! Your Executive Business Coach Explains

With Good KPIs you will KNOW things are going wrong BEFORE they go wrong! Every business in the world has a story that can be told with their numbers. Do you understand what your business is telling you about its performance?  Are you listening?  If not,  I can tell you as an Executive Business Coach, that […]

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Remembrances and New Possibilities

Personal Success Through Support of Others I recently experienced remembrances and a sense of new possibilities during the same week.  I dealt with two significant life events – the death of a beloved aunt and my son’s college graduation.  I attended the wake and funeral services in Maryland for my Aunt Carolia and a few […]

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