Video – Key #13 Is The Customer Paramount? Your Executive Business Coach Explains
Lets talk about customer service! A customer service survey by RestaurantOwner.com of over 500 restaurant owners placed the importance of quality customer service at 9.5 on a 10.0 scale. You can’t get much higher than that in importance! These same owners were then asked to rank their restaurants for customer satisfaction, they only gave […]
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Key#12 (Video) Have you Considered Reengineering Your Business? You Should, Your Executive Business Coach Explains Why
Nothing beyond this moment is guaranteed to us in life, so it certainly is not guaranteed to us in business. That is why you need to have a healthy sense of paranoia. Below is a list of companies. The left column is companies that were dominant in their field. The right column is the new […]
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Key #11 (Video) Work Smart, Listen to Your Numbers! Your Executive Business Coach Explains
With Good KPIs you will KNOW things are going wrong BEFORE they go wrong! Every business in the world has a story that can be told with their numbers. Do you understand what your business is telling you about its performance? Are you listening? If not, I can tell you as an Executive Business Coach, that […]
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Remembrances and New Possibilities
Personal Success Through Support of Others I recently experienced remembrances and a sense of new possibilities during the same week. I dealt with two significant life events – the death of a beloved aunt and my son’s college graduation. I attended the wake and funeral services in Maryland for my Aunt Carolia and a few […]
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Key #9 (Video) Give Your Employees What They Want – Your Executive Business Coach Explains
Those of you who are regular readers of my blog may be saying…WOW! Last week DL talked about employees that should be fired, the week before he explains that our employees should be a profit center and now it sounds like he is recommending that we give the employees what they want!? That is right! […]
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Key #8 (Video) Which One of Your Employees Should You Fire?- Advice from your Executive Business Coach
Putting the Right Person in the Right Job! When I ask the question- which one of your employees you should fire? – I am sure someone’s name comes to mind. Did you think to yourself, “no, I can’t fire them!” Well what about assigning them to a new job? The odds are there is someone […]
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Key #6 (Video) Want Higher Profits? Do this one thing – Your Executive Business Coach Explains
FACT: All advice is not created equal! The advice in Key #6 of the 15 Keys to Building a Quality Long-Term Organization is the BEST high level advice I have to offer. During my 25+ year career, I found that the principal qualities a manager must possess is to be consistent in their expectations for […]
Take a TourI want to make you a POWERFUL MANAGER!
I know from my business career and as an Executive Coach for managers that success in business is about seeing and seizing opportunities. Opportunities to gain market share, Opportunities to drive higher revenue Opportunities to improve profits Opportunities to introduce new products To seize all of these opportunities as they present themselves takes a tremendous […]
Take a TourVideo Key #2 Own your Strengths & Weaknesses
Hi DL Rogers here, when doing executive coaching for managers I find one of the great challenges that managers have is delivering difficult messages to their employees and customers. But, it is just one of several things that I find is a challenge for my clients. It is critical that business managers improve all their skills. […]
Take a TourKey# 1 Video – What are the Keys to Long-Term Business Success?
What are the Keys to Building a Quality Long-term Organization? I have the answer for you! I just completed this series of 15 short videos called the 15 Keys to Building a Quality Long-term Organization. My years of experiences as an executive coach, strategic business consultant, CEO and corporate lender has led me to include […]
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