Why is there such INSANITY in business? Your Strategic Business Coach Explains…
Do you know what my favorite definition of insanity is? Insanity is doing the same thing over and over and expecting a different result. If what you have been doing to improve and grow your business has not been working you have to consider a change. I know many of you understand this. The […]
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Video – Key #13 Is The Customer Paramount? Your Executive Business Coach Explains
Lets talk about customer service! A customer service survey by RestaurantOwner.com of over 500 restaurant owners placed the importance of quality customer service at 9.5 on a 10.0 scale. You can’t get much higher than that in importance! These same owners were then asked to rank their restaurants for customer satisfaction, they only gave […]
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Remembrances and New Possibilities
Personal Success Through Support of Others I recently experienced remembrances and a sense of new possibilities during the same week. I dealt with two significant life events – the death of a beloved aunt and my son’s college graduation. I attended the wake and funeral services in Maryland for my Aunt Carolia and a few […]
Take a TourKey #10 (Video) Smile It Can Be Profitable – Your Executive Business Coach Explains
Take this Quick Test Walk up to some co-workers and stare at them with a broad smile on your face. See their reaction, 9 times out of 10 no matter what they were doing, or how they were feeling up to that point they are going to smile back. They will probably ask you why […]
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WHY Are You in Business?
WHY are you in Business? An Executive Business Coach’s Assessment Yes, THE question is Why are you in business? Just to clear things up, UP FRONT.,. It is NOT to make money! Money is a by-product of delivering valuable goods and services to your customers. ********** So WHY are you in Business? If you do […]
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Tim Tebow and 300,000 to 1 Odds
A Lesson in Effective Leadership Following the Denver Broncos latest overtime victory against the Chicago Bears, an article ran in the Denver Post indicating that the odds of the Broncos winning 6 straight come from behind wins and 3 in overtime was 300,000 to 1! When the conversation turns to how improbable it is that […]
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First Week of the NFL Season – Management Lessons from the Executive Business Coaching Perspective
Listening to players, coaches, and football analysts review the games from the first week of the NFL season there are themes that come out that apply to any team or business. Many seem to forget that football teams are individual businesses competing for one prize, to be Super Bowl Champions. A lot of the commentary […]
Take a TourTom Brady All-Pro Quarterback of the New England Patriots to Play Middle Linebacker Next Year?
Putting the RIGHT Person in the RIGHT Job! Did I grab your attention with that headline? If you know football I definitely did. It is a crazy idea to suggest that a great quarterback would play Middle Linebacker. I have a few other personnel changes to suggest. How about future Hall of Fame 7-foot center […]
Take a TourHigher Profits Part 5 – How to Build a High Performing Business
We have gotten to the 5th and final video on Higher Profits Through Improved Employee Performance. The topic is Commitment to Continuous Improvement. I will tell you without modesty that I LOVE this topic! I get more energy working with a client to take their business to a higher level than anything else. Mostly it […]
Take a TourHigher Profits Part 4 – Creating a Clear Business Management Process
We have reached video 4 (Management Processes) in our 5 part series on how to Achieve Higher Profits through Improved Employee Performance. For me this is where the rubber truly hits the road. As a manager, you can tell your people all sorts of wonderful things, you can show them exactly how things need to […]
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