Video – Key #13 Is The Customer Paramount? Your Executive Business Coach Explains
Lets talk about customer service! A customer service survey by RestaurantOwner.com of over 500 restaurant owners placed the importance of quality customer service at 9.5 on a 10.0 scale. You can’t get much higher than that in importance! These same owners were then asked to rank their restaurants for customer satisfaction, they only gave […]
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Remembrances and New Possibilities
Personal Success Through Support of Others I recently experienced remembrances and a sense of new possibilities during the same week. I dealt with two significant life events – the death of a beloved aunt and my son’s college graduation. I attended the wake and funeral services in Maryland for my Aunt Carolia and a few […]
Take a TourKey #10 (Video) Smile It Can Be Profitable – Your Executive Business Coach Explains
Take this Quick Test Walk up to some co-workers and stare at them with a broad smile on your face. See their reaction, 9 times out of 10 no matter what they were doing, or how they were feeling up to that point they are going to smile back. They will probably ask you why […]
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Key #8 (Video) Which One of Your Employees Should You Fire?- Advice from your Executive Business Coach
Putting the Right Person in the Right Job! When I ask the question- which one of your employees you should fire? – I am sure someone’s name comes to mind. Did you think to yourself, “no, I can’t fire them!” Well what about assigning them to a new job? The odds are there is someone […]
Take a TourKey #3 (Video) Want an Edge in Business? You need to know WHY!
Did I ask a silly question? Of course you want an edge in business! Your next question is probably HOW do I get an edge? My answer, as an executive coach for managers and strategic business consultant, is that you are asking the wrong question! It is not about HOW, it is about WHY. Confused? You […]
Take a TourThe Handbook for Personal and Professional Success in 2012
Happy 2012! I got this Handbook from my cousin and shared it with some close friends. I guess it is just my nature as an executive business coach to communicate uplifting messages. The reaction to the handbook was so positive I am sharing it with everyone. Please offer up comments, I want to know what […]
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First Week of the NFL Season – Management Lessons from the Executive Business Coaching Perspective
Listening to players, coaches, and football analysts review the games from the first week of the NFL season there are themes that come out that apply to any team or business. Many seem to forget that football teams are individual businesses competing for one prize, to be Super Bowl Champions. A lot of the commentary […]
Take a TourTom Brady All-Pro Quarterback of the New England Patriots to Play Middle Linebacker Next Year?
Putting the RIGHT Person in the RIGHT Job! Did I grab your attention with that headline? If you know football I definitely did. It is a crazy idea to suggest that a great quarterback would play Middle Linebacker. I have a few other personnel changes to suggest. How about future Hall of Fame 7-foot center […]
Take a TourHigher Profits Part 5 – How to Build a High Performing Business
We have gotten to the 5th and final video on Higher Profits Through Improved Employee Performance. The topic is Commitment to Continuous Improvement. I will tell you without modesty that I LOVE this topic! I get more energy working with a client to take their business to a higher level than anything else. Mostly it […]
Take a TourHigher Profits Part 4 – Creating a Clear Business Management Process
We have reached video 4 (Management Processes) in our 5 part series on how to Achieve Higher Profits through Improved Employee Performance. For me this is where the rubber truly hits the road. As a manager, you can tell your people all sorts of wonderful things, you can show them exactly how things need to […]
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